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SupWiz
Customer service AI
København

SupWiz

Customer service AI

Status: Redaktionelt indsamletSidst gennemgået: 2. april 2026
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Hvad er SupWiz?

SupWiz delivers an omnichannel AI software platform for customer service and support, including chatbots, virtual agents, intelligent ticket routing, and analytics. Founded by University of Copenhagen researchers and acquired by Puzzel in 2024.

SupWiz leverer en omnichannel AI-platform til kundeservice og support, inklusive chatbots, virtuelle agenter, intelligent ticket routing og analytics. Grundlagt af University of Copenhagen forskere og erhvervet af Puzzel i august 2024. Teknologien er nu integreret i Puzzel CX-økosystemet som Virtual Agent Suite.

Teknologier & Kompetencer

Customer service AIchatbotsticket routingNLP

Redaktionel metode & kilder

Vi udvælger virksomheder ud fra offentlig dokumentation, virksomhedens egne kanaler, research-noter og manuel redaktionel gennemgang. Oplysninger mærkes som verificeret af virksomheden eller redaktionelt indsamlet.

Profilen er redaktionelt indsamlet på baggrund af offentlige kilder og research-noter.

Produkt

Produktnavn
SupWiz AI Customer Service Platform (now integrated into Puzzel CX ecosystem as Virtual Agent Suite)

Enterprise-grade omnichannel conversational AI platform for customer service. Includes AI chatbots, voice bots, email bots, intelligent ticket routing, knowledge suggestions, agent assist tools, and customer service analytics. Deeply integrated into company systems to resolve queries (e.g. check servers, reset passwords) rather than providing generic FAQ responses.

Nøglefunktioner
AI Chatbot with deep system integrationVoice Bot for voice-based supportEmail Bot for automated triageIntelligent Ticket Routing with contextReal-time Knowledge Suggestions for agentsCustomer Service Analytics and ReportingOmnichannel Support (chat, email, voice, social)Explainability and Compliance controls

Målgruppe & Kunder

Målindustrier
UtilitiesFinancial ServicesHealthcarePublic SectorRetail
Bemærkelsesværdige kunder
One.comNovo Nordisk ITMunicipality of CopenhagenNNIT A/S

Teknologi Stack

NLP / Natural Language ProcessingMachine LearningAI language models for semantic similarityREST-based integrations (Zendesk, ServiceNow, BMC Remedy)

Konkurrenter

DigitalGeniusPhraseeMaydayYampaKristaKlarkY MeadowsDecagonQuivr

Ofte stillede spørgsmål om SupWiz

What does SupWiz do?▼
SupWiz provides an enterprise-grade omnichannel conversational AI platform for customer service and support, including AI chatbots, voice bots, email bots, intelligent ticket routing, and analytics.
Who founded SupWiz?▼
SupWiz was founded in 2017 by Thomas Dybdahl Ahle, Søren Dahlgaard, and Stephen Alstrup. The founders are researchers from the University of Copenhagen Department of Computer Science.
Is SupWiz still operating independently?▼
No. SupWiz was acquired by Puzzel, a Norwegian CX platform company, in August 2024. SupWiz technology has been integrated into the Puzzel CX ecosystem.
How much funding did SupWiz raise?▼
SupWiz raised approximately $2.87M from investors including angel investor Peter Elbek. It also won the Innovation Fund Denmark Grand Solutions Prize worth ~1M DKK in 2019.
What industries does SupWiz serve?▼
SupWiz platform targets utilities, financial services, healthcare, public sector, and retail industries.

Virksomhedsdata

  • LokationKøbenhavn, DK
  • BrancheCustomer service AI
  • GrundlagtIgangværende system data-validering af infomation eller opdatering..
  • StiftereThomas Dybdahl Ahle, Søren Dahlgaard, Stephen Alstrup
  • Medarbejdere10
  • Funding~$2.87M total raised (Tracxn); initial funding round June 2017; Grand Solutions Prize 2019 from Innovation Fund Denmark (~€175,000 / 1M DKK)
  • Investorer
    Peter Elbek
  • PrismodelIgangværende system data-validering af infomation eller opdatering..
  • CVR-statusAktiv
  • VerificeretNej
  • ProfilstatusRedaktionelt indsamlet
  • Sidst gennemgåetapril 2026
Links
WebsiteLinkedInTwitter/X

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